A custom CRM that took cab bookings from manual to 24/7
60%more customer bookings
50%less booking time
80%gain in work efficiency
The challenge
Manual processes caused booking errors, gave no real-time view of active trips, and customers could not book without calling an agent. Finance and staff performance were impossible to track.
What we did
A custom web application with a full CRM, a self-service customer booking panel, automated driver dispatch with live tracking, a finance console for revenue and expense forecasting, and staff and lead dashboards.
“Outstanding work on our app. Operations are far smoother than before.”
More work
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