A custom CRM that took cab bookings from manual to 24/7
- The challenge
- Manual processes caused booking errors, gave no real-time view of active trips, and customers could not book without calling an agent. Finance and staff performance were impossible to track.
- What we did
- A custom web application with a full CRM, a self-service customer booking panel, automated driver dispatch with live tracking, a finance console for revenue and expense forecasting, and staff and lead dashboards.
60%more customer bookings
50%less booking time
80%gain in work efficiency
